FAQ

Credit Card Payments
Payment can be made by using Maestro, Visa and Cirrus credit cards. The facility of Cash on Delivery and eZY cash options are available. Please note that customers outside Sri Lanka will be liable for customs charges, import duties etc that maybe imposed.

By placing an order, you consent to payment being charged to your credit card account as provided on the order form. Payment will be debited and cleared from your account before the dispatch of the Goods to you.

When you pay for your order by card, we carry out certain checks which include obtaining authorization from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

By accepting these Conditions you: Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered

Authorize us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorization from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention we shall contact you should any problems occur with the authorization of your card.

Cash on Delivery
When placing the orders you have the facility of selecting the Cash on Delivery option, where you will have the facility to do the payment when you received the goods. You will have to make arrangements to make the payment to the courier.

All final payment transactions will be through Sri Lankan Rupees (LKR) currency. Customers can pay in Sri Lankan Rupees, US Dollars and other currency, depending on their country of origin.

We value the confidentiality of your personal information. In order to guarantee your protection from abuse of your financial information, we do not store any personal financial information on our servers and process all payments securely on the HSBC Secure Payment Site.

This data is protected by SSL 128-bit encryption. Other personal information entered at Footcandy.lk for contact purposes is not divulged to any third party entity, and used solely for the purpose authorized by you, for information relating to your order or general Footcandy product information.

We deliver island wide. Delivery will be done free of charge for the orders over LKR 2000. A delivery charge shall be applicable for the orders which are below LKR 2000 and will depend on the delivery address location. Within Colombo deliveries will be done free of charge regardless the order value.The delivery charge will be notified during the check-out process.

In the event of promotions, if the promotional / discounted price is below LKR 2000 delivery charges will be applicable accordingly.

Electronic card payments, cheque payments and gift vouchers will not be accepted at the point of Cash On delivery.

Delivery within the city limits of Colombo and its suburbs takes place within 2 working days from the date of order. Delivery outside of the specified city limits may take 3 to 4 working days, depending on the distance.

Deliveries are not undertaken during the Calendar Holidays and Sundays.

CMEuro SizesUK SizesUS Sizes
20.83524
21.3352.54.5
21.635 – 3635
22.2363.55.5
22.536 – 3746
23374.56.5
23.537 – 3857
23.8385.57.5
24.138 – 3968
24.6396.58.5
25.139 – 4079
25.4407.59.5
25.940 – 41810
26.2418.510.5
26.741 – 42911
27.1429.511.5
27.642 – 431012

We deliver island wide. Delivery will be done free of charge for the orders over LKR 2000. A delivery charge shall be applicable for the orders which are below LKR 2000 and will depend on the delivery address location. Within Colombo deliveries will be done free of charge regardless the order value.The delivery charge will be notified during the check-out process.

In the event of promotions, if the promotional / discounted price is below LKR 2000 delivery charges will be applicable accordingly.

Electronic card payments, cheque payments and gift vouchers will not be accepted at the point of Cash On delivery.

Delivery within the city limits of Colombo and its suburbs takes place within 2 working days from the date of order. Delivery outside of the specified city limits may take 3 to 4 working days, depending on the distance.

Deliveries are not undertaken during the Calendar Holidays and Sundays.